Customers Feedback

November 12, 2014

Brands can drive growth and retention by addressing silent complaints

We all know that customers talk about businesses and brands, both to recommend them and to complain about them. Now, whilst businesses would like be aware […]
July 11, 2014

Using customer reviews to drive service improvement, WoM and growth – Interview with Jan Jensen of Trustpilot

Today’s interview is with Jan Jensen, the CMO of Trustpilot, an open, review-driven community connecting online consumers. Through their platform Trustpilot also help companies proactively collect […]
June 11, 2014

The art of persuasion – How to solicit customer feedback

Customer reviews are priceless. They provide bosses with honest feedback about their business, lifting the lid on low standards and lacklustre staff members. By analysing these […]
May 9, 2014

Building valuable customer support communities – Interview with Rob Howard of Zimbra

Today’s interview is with Rob Howard who is the Chief Technology Officer of Zimbra, a leader in the unified collaboration software space. Their solutions include email, […]