November 10, 2017
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What 2017 Taught Us About the Live Chat Customer Experience

This is a guest post from Jamie Edwards, the co-founder and COO of Kayako. It’s no secret that live chat is becoming more and more important […]
August 14, 2017

Understanding a customers context is the key to self-service success – Interview with Bill Colleran

Today’s interview is with William (Bill) Colleran, President and Chief Executive Officer of AnswerDash, a predictive and artificial intelligence (AI) powered Q&A Saas platform that facilitates […]
December 9, 2016

Messaging, chat bots and improving the customer experience – Interview with Donna Peeples

Today’s interview is with Donna Peeples, Chief Customer Officer of, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology. […]