Wayfair

July 27, 2018
Voxpro

How to go from 800 to 5000 employees in 3 years and still deliver beautiful customer experiences

As more and more parts of the customer journey are digitized and automated, the role of front-line customer service staff is evolving. Through the use of […]
April 24, 2017
Comic Con Guardians

Wayfair’s innovative recruitment methods help drive their award winning customer service

In the world of customer service, frontline roles are evolving and are doing so rapidly. As higher levels of self-service and the utilisation of artificial intelligence, […]
January 25, 2017
Same but different

The connection between Comic-Con, Escape The Room and world-class customer service – Interview with Liz Graham of Wayfair

Today’s interview is with Liz Graham , who is Vice President of Sales and Service at Wayfair, one of the world’s largest online destinations for the […]