customer journey

May 19, 2023
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There’s no point having a fast bike, if you don’t know how to ride it – Interview with Jerry Haywood of

Today’s interview is with Jerry Haywood, who is the Chief Executive Officer at, a leading provider of conversational AI for enterprises. Jerry joins me today […]
April 18, 2023
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Are invoices the key to improving the quality of your customer service experience?

This is a guest post from Jill Goodwin, a Content Master & Writer of Amazing Ideas.   Invoices may seem like purely procedural documents. But what […]
January 26, 2023
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What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd

Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […]
January 17, 2023
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Customer journey orchestration made easy – Interview with Mark Smith of CSG

Today’s interview is with Mark Smith, who is Senior Vice President of Digital Experience at CSG and is a business leader with 25 years of global […]