customer care

March 7, 2016

Why every business should be hugging their haters – Interview with Jay Baer of Convince & Convert

Today’s interview is with Jay Baer, best-selling author, speaker and President of Convince & Convert, a strategy consulting firm that helps companies through the smart intersection […]
December 24, 2013

A story about transparency, commitment, customer service and a promise

Today I want to tell a story about a firm that not only talks about the importance of customer service and doing it well but delivers […]
February 4, 2012

Is social customer care a good form of the ‘tail wagging the dog’?

photo credit: lotje Below is a twitter exchange that I had in the last couple of days with the folks across at Frog Solutions. I really […]
January 10, 2012

To create a better customer experience and longer relationships in the mobile market means going the extra mile

This is a guest post from Brian Carroll, CEO at Arantech that illustrates what the mobile telecoms companies could be doing to help improve customer retention […]