Call Center Workforce Management

September 24, 2021
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Contact centres simplified: 3 ways to turn theory into practice

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. In our last two blogs, we introduced the concept of adding simplicity to […]
October 28, 2014

Top 6 things to tell angry customers

This is a guest post from Cassi Heger Customers become angry for a variety of reasons and it is important to know how to calm them […]