consumer behaviour

February 3, 2023
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Imagine having to type a ticket using a gaming console – Interview with Tony Adams of Supercell

Today’s interview is with Tony Adams, Product Manager at Supercell, the global gaming company based in Helsinki, Finland. Tony joins me today to talk about Player […]
January 26, 2023
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What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd

Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […]
December 9, 2022
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Even CX champions are struggling to keep up with rising customer expectations – Interview with Adrian McDermott of Zendesk

Today’s interview is with Adrian McDermott, Chief Technology Officer at Zendesk. Adrian joins me today to talk about the new Zendesk CX Accelerator report, the main […]
November 26, 2022
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If more is not done to protect agents, customer service standards will fall

The UK recently introduced some new legislation that has implications for customer service. Specifically, an amendment was included in the new Police, Crime, Sentencing and Courts […]