August 21, 2021 August 21, 2021Over 100 million reasons why conversational customer service is the way forwardWhen I spoke to Mads Fosselius, Founder and CEO of Dixa, in February of last year, we talked about the emergence of a conversational age of […]
August 16, 2019 August 16, 2019Given the choice 75 percent of customers would prefer to use messaging channels for service – Interview with Joshua March of ConversocialToday’s interview is with Joshua March, Founder and Board Director of Conversocial, a digital care platform for social messaging, and also author of Message Me, a […]