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- save a million hours
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- science
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- [24]7
May 31, 2020
May 31, 2020
In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]
May 26, 2020
May 26, 2020
Today’s interview is with Tom Libretto, the CMO of Pega, an enterprise software vendor that focuses on customer engagement, intelligent automation and customer service solutions for […]
June 27, 2019
June 27, 2019
Today’s interview is with Dr. Rob F. Walker, Vice President Decision Management and Analytics at Pega. I caught up with Rob at Pega’s recent customer event, […]
September 1, 2017
September 1, 2017
In recent days we have seen an escalation in the war of words between Elon Musk and Mark Zuckerberg surrounding the dangers of artificial intelligence (AI). […]