Pegaworld

May 31, 2020
PegaWorld iNspire banner

Looking for some customer experience inspiration? Check out iNspire

In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]
May 26, 2020
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The current crisis has put a very pragmatic lens onto digital transformation – Interview with Tom Libretto of Pega

Today’s interview is with Tom Libretto, the CMO of Pega, an enterprise software vendor that focuses on customer engagement, intelligent automation and customer service solutions for […]
June 27, 2019
Rob Walker on stage at Pegaworld

Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

Today’s interview is with Dr. Rob F. Walker, Vice President Decision Management and Analytics at Pega. I caught up with Rob at Pega’s recent customer event, […]
September 1, 2017

Customer experience, opaque AI and the risk of unintended consequences

In recent days we have seen an escalation in the war of words between Elon Musk and Mark Zuckerberg surrounding the dangers of artificial intelligence (AI). […]