Ryanair

June 19, 2015

The humility of Ryanair’s CEO is driving the improvement of their customer experience

Nunwood, a customer experience research and consultancy firm, recently published their U.S. Customer Experience Excellence Report 2015 and I was lucky enough to get the chance […]
May 22, 2015

A degree of humility always succeeds in business – Interview with Michael O’Leary of Ryanair

Today’s interview is with Michael O’Leary, Chief Executive of Ryanair, a European low-cost airline, headquartered in Dublin, Ireland. Ryanair is also the largest European airline by […]
May 12, 2015

Does Michael O’Leary really care about Ryanair’s customers, or is he just being pragmatic?

One of Europe’s leading low-cost airlines, Ryanair, has in recent years received more than it’s fair share of press coverage and attention. Much of this has […]
November 4, 2013

Is Ryanair like Darth Vader when it comes to customer service?

There was a story in the press recently about Ryanair, one of Europe’s leading low-cost airlines, about how the CEO, Michael O’Leary, is going to start […]