May 15, 2017 May 15, 2017Focus on the right things to drive your own customer experience revolution – Interview with Susan GaneshanToday’s interview is with Susan Ganeshan, Chief Marketing Officer of Clarabridge, a leading customer experience Saas platform that transforms survey, social, voice and all other forms […]
March 17, 2017 March 17, 2017Customer experience investments, ROI and business resultsIn a 2013 HBR interview, Jeff Bezos said “When things get complicated, we simplify by saying what’s best for the customer? And then we take it […]