online social networking

August 1, 2012

Social Customer Service: How to Get Over Your Fear of Social Media

Following on from our interview (The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk) Mikkel agreed to write a […]
June 11, 2012

Accountants, Solicitors and Architects: Your customers are on social media looking for you. Where are you?

A few days ago there was an article that was posted on the Management Today website called: The top five professional services searched for on Twitter. […]
March 26, 2012

How I built a team of brand evangelists with (almost) no marketing budget

Today’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]
November 17, 2011

Asking for recommendations is great but not like this

photo credit: boltron- If a thing is worth doing, it’s worth doing well. I’m a great believer in asking for endorsements as a way of building […]