Business Intelligence

July 18, 2017
Rob Walker's keynote at Pegaworld

Opaque and transparent AI and the ethical implications for customer experience – Interview with Rob Walker

Today’s interview is with Dr. Rob Walker, Vice President, Decision Management and Analytics at Pegasystems, a leading provider of software for customer engagement and operational excellence. […]
June 5, 2017
kiteboarding harness

Harnessing Your Data to Improve Customer Experience

Here’s a recent talk that I recently gave at Whitehall Media’s Big Data Analytics conference in Amsterdam called ‘Harnessing Your Data to Improve Customer Experience’. Here’s […]
September 16, 2016

Can we stop talking about big data and start talking about business and customer outcomes?

Recently, the business world has been awash with stories about the possibilities and applications of big data, analytics, automation and artificial intelligence technologies. However, reading many […]