Excellent Customer Services

August 14, 2017

Understanding a customers context is the key to self-service success – Interview with Bill Colleran

Today’s interview is with William (Bill) Colleran, President and Chief Executive Officer of AnswerDash, a predictive and artificial intelligence (AI) powered Q&A Saas platform that facilitates […]
March 26, 2015

Is customer service going to get worse before it gets better?

View image | gettyimages.com A company’s ability to deliver excellent customer service is increasingly becoming a source of competitive advantage. However, two recently released UK studies […]