Automation

February 24, 2021
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We need to talk about customer service’s “messy middle” – Interview with Michael Ramsey of ServiceNow

Today’s interview is with Michael Ramsey, VP, Product Management, Customer Workflow Products at ServiceNow, a cloud computing platform provider that helps enterprises manage digital workflows and […]
November 20, 2020
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How COVID-19 has impacted the progression of contact centres

This is a guest post by Gary Williams, Director of Sales and Consultancy at Spitch. Before the age of landing pages, online forms, and pop-up chatbots, […]
January 31, 2013

Your customer service and marketing automation is only as strong as your weakest link

I want to share with you an exchange that I had with a local contact of mine (Joanne Munro @jojomunroro) on twitter the other day following […]