Customer Needs

May 29, 2018
Work to do

When it comes to B2B customer experience most firms still have a lot of work to do – Interview with Nick Hague of B2B International

Today’s interview is with Nick Hague, Director and Chairman of B2B International, a leading global B2B market research and consulting specialist, and author of a couple […]
September 22, 2017

Cut half of your meetings to engage more with customers

This is a guest post from Kevan and Alan Hall, authors of a new book: Kill Bad Meetings. In 23 years of working with organisations around the […]
September 8, 2017
Learn More!

Customer experience is all about empathy, here’s how to harness it

This is a guest post from Oisin Lunny, Chief Evangelist, OpenMarket. Let’s face it: Mobile has changed everything. Today, if you can’t reach a personal contact […]
August 14, 2017

Understanding a customers context is the key to self-service success – Interview with Bill Colleran

Today’s interview is with William (Bill) Colleran, President and Chief Executive Officer of AnswerDash, a predictive and artificial intelligence (AI) powered Q&A Saas platform that facilitates […]