Pegasystems

June 18, 2020
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A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Pega

Today’s interview is with Don Schuerman who is the CTO & Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk […]
August 10, 2018
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Three areas where some contact centres may be overlooking their GDPR obligations

In the run up to May 25 this year many people, including me, were inundated with emails from companies asking them to opt in to their […]
July 16, 2018
GDPR

Customer engagement, AI and GDPR Article 22 – Interview with Jeff Nicholson of Pega

Today’s interview is with Jeff Nicholson, Vice President, CRM Product Marketing at Pegasystems, a leading provider of software for customer engagement and operational excellence. I spoke […]
July 2, 2018
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Relevance, personalization and what many firms are missing when it comes to GDPR – Interview with Rob Walker of Pega

Today’s interview is with Dr. Rob Walker, Vice President, Decision Management and Analytics at Pegasystems, a leading provider of software for customer engagement and operational excellence. […]