social

May 17, 2013

Customer engagement, social CRM and cool tools for professional services firms – Interview with Mark Bower

Today’s interview is with Mark Bower, co-founder and CTO of CubeSocial, who are developing and have launched some cool products in the social CRM and customer […]
August 17, 2012

Sponsored Video: You have to create a social business today – Burberry

Note: This post has been sponsored by Salesforce, but all narrative and opinion is my own. There has been a lot of talk recently about what […]
August 1, 2012

Social Customer Service: How to Get Over Your Fear of Social Media

Following on from our interview (The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk) Mikkel agreed to write a […]
July 16, 2012

Social Business: walking the talk and debunking some of the myths: Interview with Will McInnes of NixonMcInnes

Following on from my recent interview, The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk, today I want to […]