recent interview

February 16, 2013

Doing what’s right for the customer is often an article of faith

Recently, I was listening to an interview with Jeff Bezos, CEO of Amazon, on HBR’s Ideacast series (you can listen to the interview here: Jeff Bezos […]
October 8, 2012

Build relationships with your customers that matter – Interview with Chris Brogan on The Impact Equation

Following on from my recent interview, Social customer service can make your business more customer focused – Interview with Joshua March, Conversocial, today I am very, […]
September 21, 2012

Spread the love – Interview with Alexis Dormandy of LoveThis.com

Following on from my recent interview, The Age of the Customer – Interview with Kerry Bodine about her new book Outside In, today I’m very excited […]