customer loyalty

September 9, 2022
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Customer success professionals should focus on net revenue retention (NRR) to prove ROI – Interview with You Mon Tsang of ChurnZero

Today’s interview is with You Mon Tsang, the founder and CEO of ChurnZero, which helps subscription businesses fight churn with a real-time customer success platform. You […]
September 6, 2022
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How to protect your business from loyalty fraud

This is a guest post from Ed Whitehead, the Managing Director EMEA for Signifyd.   Today, businesses are realising that a top-notch customer experience is the […]
July 10, 2022
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Unlocking the hidden value of language to drive personalisation – Interview with Assaf Baciu of Persado

Today’s interview is with Assaf Baciu, the Chief Operating Officer and co-founder of Persado. Assaf joins me today to talk about Motivation AI, language, personalisation and […]
May 30, 2022
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Little personal touches can make all the difference – Interview with Jawad Malik of Idrese

Today’s interview is with Jawad Malik, the founder of Chicago-based Idrese, a direct to consumer (D2C) brand that provides affordable and luxury custom-made shoes made in […]