customer loyalty

June 11, 2021
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Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe

Today’s interview is with Gavin Neate, CEO and Founder of Neatebox, the umbrella company for WelcoMe and Button. WelcoMe lets service teams know when a disabled […]
February 7, 2021
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The power of personalised videos to drive engagement at all stages of the customer journey – Interview with Matt Barnett of Bonjoro

Today’s interview is with Matt Barnett, Papa Bear at Bonjoro, a mobile and web based application that lets you send personalised videos at every stage of […]
January 28, 2021
CX Leader of the Year

From an award winning chef to CX Leader of the Year 2020 – Interview with James Scutt of the Post Office

Today’s interview is with the winner of the MyCustomer 2020 CX Leader of the Year competition: James Scutt, Head of Customer Experience Strategy and Deployment, Post […]
November 29, 2020
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5 Ways to redefine your CX strategy for the next normal

This is a guest post from Divya Bhat, Marketing Generalist & Content Strategist at Apty. The impact of the pandemic on global businesses – large & […]