customer loyalty

November 20, 2023
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Your customer doesn’t want to know about your technology – Interview with Micah Solomon

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […]
August 22, 2023
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From sole ambassadors, to the heart of business decisions: the UX evolution of the last decade

This is a guest post by Dana Bishop, VP of Experience Research Strategy at UserTesting. Over the last decade, the user experience (UX) industry has not […]
May 15, 2023
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How to improve patient experience using gamification?

This is a guest post by Likitha Andugula, Marketing Analyst at With the advent of digital devices and technology, we have been accustomed to having […]
February 3, 2023
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Imagine having to type a ticket using a gaming console – Interview with Tony Adams of Supercell

Today’s interview is with Tony Adams, Product Manager at Supercell, the global gaming company based in Helsinki, Finland. Tony joins me today to talk about Player […]