Latest articles

October 31, 2020
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What if customers want more than excellent service? – Interview with Steven Van Belleghem

Today’s interview is with Steven Van Belleghem who is an international keynote speaker, entrepreneur and best-selling author. Steven joins me today to talk about his new […]
October 27, 2020
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Financial imperative: the 4 CX trends banks must follow in 2020 and beyond

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  In recent years, financial services companies have become increasingly aware of the emotional […]
October 24, 2020
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Customer experience doesn’t stop – Interview with Richie Manu

Today’s interview is with Richie Manu, who is Programme Director (Culture & Enterprise) at University of the Arts London, a multi-award-winning lecturer, a designer, creative consultant […]
October 21, 2020
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A list of thanks and celebrations

Traditionally, during the first full week in October, many organizations around the world make an effort to recognize the importance of excellent customer service and those […]