Latest articles

September 18, 2020
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How to help remote employees prevent burnout

This is a guest post by Sharon Koifman, CEO of DistantJob. Even in the best of times, remote work brings both advantages and also challenges. The […]
September 16, 2020
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Why we are building the Women In CX community – Interview with Clare Muscutt

Today’s interview is with Clare Muscutt who is recognised as one of the most prominent and valued millennial voices in CX, an international consultant, keynote speaker […]
September 10, 2020
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About time – Intercom puts proactive customer service back on the agenda

I first started writing about the benefits of a more proactive approach to customer service and experience back in 2013. It seemed to me that the […]
September 7, 2020
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Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) – Interview with Nick Mehta of Gainsight

Today’s interview is with Nick Mehta CEO of Gainsight, a customer success technology provider that helps businesses retain customers and drive company growth. Nick joins me […]