Latest articles

August 14, 2020
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Difficult conversations and building more inclusive and diverse organizations – Interview with Jenn Graham of Civic Dinners

Today’s interview is with Jenn Graham, Founder and CEO of Civic Dinners, who design and facilitate conversations on key topics that can help organizations build a […]
August 11, 2020
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Making the right call: Contact centres in the new normal

This is a guest post by Gary Williams, Director of Sales and Consultancy at Spitch. The onset of the national lockdown in the UK resulted in […]
August 7, 2020
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Lessons learned from the move to remote working – Interview with Dean Robison of ServiceNow

Today’s interview is with Dean Robison who is the SVP of Global Technical Support at ServiceNow. Dean joins me today to talk about his experience of […]
August 4, 2020
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Three tips to boost customer engagement with examples

This is a guest post by Jay Purohit, a Digital Marketing Professional at Acquire. Customer engagement can be defined as the ongoing relationship between a customer […]