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June 3, 2020
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Scaling customer support and maintaining employee and customer satisfaction even through a pandemic – Interview with Nick Misewicz of Pura Vida Bracelets

Today’s interview is with Nick Misewicz, Customer Success Manager at Pura Vida Bracelets. The company was founded in Costa Rica in 2010 and is headquartered in […]
May 31, 2020
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Looking for some customer experience inspiration? Check out iNspire

In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]
May 26, 2020
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The current crisis has put a very pragmatic lens onto digital transformation – Interview with Tom Libretto of Pega

Today’s interview is with Tom Libretto, the CMO of Pega, an enterprise software vendor that focuses on customer engagement, intelligent automation and customer service solutions for […]
May 22, 2020
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You can call Zappos to ask for help on anything—one doctor did and was able to help 300 COVID-19 patients

Imagine this. A hospital that is busy dealing with coronavirus patients finds that it is running out of pulse oximeters, the little gadgets that clip onto […]