financial services

May 26, 2022
light bulbs g0ece57a84 1280

Discovering customer experience in the banking industry

This is a guest post from Satish Krishnamurthy, Global Practice Head – BFSI at Tech Mahindra. Imagine the seamlessness of ordering on Amazon or hailing a […]
October 4, 2021
change g51a35c9a8 1280

Why digital bank statements must change with consumers habits

This is a guest post from Jason Howard, Executive Vice President at Ethoca. Online shopping has changed dramatically in the last 12-18 months, with online spending […]
July 14, 2021
cellular 4599956 1280

Hyper-Personalisation in Financial Services: What is it and how to achieve it.

In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]
August 3, 2018
Service

Customer service has an ROI too – but it’s not always easy to deliver

This is a guest post by Matt Phillips, VP, Sales & Systems, Diebold Nixdorf UK/I. We are in the age of ‘now’, with customer demands shaping […]