repeat business

August 21, 2012

Customer service drives repeat business and higher customer lifetime value – even Shell now gets it

There was an article in the Daily Record last month (Store bosses tell staff to put customers first to win business) that caught my eye as […]
June 22, 2012

Customer loyalty comes from loving your business and having pride in doing the best that you can

This is the eighth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]