Today’s podcast is with Marcel Barrera, Chief Strategy Officer at serviceMob Inc, a customer service enterprise technology company specializing in data ontology driven analytics. Marcel joins […]
Today’s interview is with Thomas Laird, founder and CEO of both the Expivia Interaction Marketing Group, a USA BPO omnichannel contact center, and OttoQA, a next-generation […]
This is a guest post that has been written by Debbie Fletcher on behalf of Nanorep. Mapping the customer journey – understanding the touchpoints that clients […]