gainsight

September 7, 2020
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Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) – Interview with Nick Mehta of Gainsight

Today’s interview is with Nick Mehta CEO of Gainsight, a customer success technology provider that helps businesses retain customers and drive company growth. Nick joins me […]
January 10, 2020
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7 Customer-experience-related predictions for 2020

At this time of year, we usually see a slew of trend prediction pieces. As a rule, I don’t like them and don’t like writing them. […]