September 7, 2020 September 7, 2020Customer success (CS) = Customer experience (CX) + Customer outcomes (CO) – Interview with Nick Mehta of GainsightToday’s interview is with Nick Mehta CEO of Gainsight, a customer success technology provider that helps businesses retain customers and drive company growth. Nick joins me […]
January 10, 2020 January 10, 20207 Customer-experience-related predictions for 2020At this time of year, we usually see a slew of trend prediction pieces. As a rule, I don’t like them and don’t like writing them. […]