customer survey

May 13, 2022
5898801173 1d25fe8242 k

To be good at customer experience has to begin with an experiential triage – Interview with Nick Webb

Today’s interview is with Nick Webb, a world-renowned Strategist, Bestselling Author, and Futurist. Nick joins me today to talk about his new book, What Customers Hate, […]
August 25, 2020
listen with your heart

The value of putting heart into your customer and employee listening

Recently I came across a quote from Donella “Dana” Meadows, an American environmental scientist, educator, and writer and author of the books The Limits to Growth […]
November 20, 2019

Are your surveys aligned to your customer’s journey?

Recently I took a flight from London to the U.S. for work. Before getting to the airport, I made sure I had checked in online and […]
October 20, 2017
cycle

What a BBC Radio sports programme taught me about customer surveys

Recently on my own blog I wrote a piece called: Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates. […]