customer survey

November 20, 2019

Are your surveys aligned to your customer’s journey?

Recently I took a flight from London to the U.S. for work. Before getting to the airport, I made sure I had checked in online and […]
October 20, 2017
cycle

What a BBC Radio sports programme taught me about customer surveys

Recently on my own blog I wrote a piece called: Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates. […]
August 11, 2017
five hand

Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates

Asking customers for feedback is an essential part of the improvement process for any business and, I’m pleased to say that, many companies now do ask […]
September 27, 2016

The benefits of surveying your customers at the point of experience – Interview with Lee Evans of SurveyMe

Today’s interview is with Lee Evans, the Chief Executive Officer & Founder of SurveyMe, a fast, flexible and closed-loop approach to receiving, recording and rewarding ‘Point […]