customer survey

August 25, 2020
listen with your heart

The value of putting heart into your customer and employee listening

Recently I came across a quote from Donella “Dana” Meadows, an American environmental scientist, educator, and writer and author of the books The Limits to Growth […]
November 20, 2019

Are your surveys aligned to your customer’s journey?

Recently I took a flight from London to the U.S. for work. Before getting to the airport, I made sure I had checked in online and […]
October 20, 2017
cycle

What a BBC Radio sports programme taught me about customer surveys

Recently on my own blog I wrote a piece called: Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates. […]
August 11, 2017
five hand

Is 2% OK with you? Five ways to dramatically improve your customer feedback survey response rates

Asking customers for feedback is an essential part of the improvement process for any business and, I’m pleased to say that, many companies now do ask […]