Clarabridge

February 10, 2021
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How contact centers win with interaction analytics

This is a guest post by Fabrice Martin, CPO, Clarabridge. At the center of every sport is strategy. As a game unfolds, winning teams adapt their […]
July 6, 2020
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How to get started mining contact center interactions

This is a guest post from Julie Miller, vice president of product marketing for Clarabridge.   Customer centricity and optimization are top of mind for many […]
May 15, 2017
Revolution

Focus on the right things to drive your own customer experience revolution – Interview with Susan Ganeshan

Today’s interview is with Susan Ganeshan, Chief Marketing Officer of Clarabridge, a leading customer experience Saas platform that transforms survey, social, voice and all other forms […]
March 17, 2017
Return On Investment

Customer experience investments, ROI and business results

In a 2013 HBR interview, Jeff Bezos said “When things get complicated, we simplify by saying what’s best for the customer? And then we take it […]