Technology

June 21, 2021
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Diversity, combating bias in AI and why everything is an input – Interview with Deon Nicholas of Forethought

Today’s interview is with Deon Nicholas, is the Co-Founder and CEO of Forethought, an AI company that creates order, removes redundant work, and provides efficiency for […]
June 17, 2021
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The emerging landscape of service

Almost a year ago, at Pega’s iNspire event, I watched a presentation by Jeff Nicholson, VP of CRM Product Marketing at Pega, and Paul Greenberg, a […]
June 5, 2021
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The lost child of customer experience (CX) is taking action – Interview with Jason Grier of Reputation

Today’s interview is with Jason Grier, the Chief Customer Officer of Reputation, a leading business-to-business online reputation management and customer experience management company. Jason joins me […]
June 1, 2021
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Three ways that organizations are under utilizing AI in their customer experience

Over the last 12 months, we have seen a surge in investment in Artificial Intelligence (AI) enabled customer self-service technologies as brands have put in place […]