Customer Interaction

February 20, 2017

Using AI and EQ to build emotional connections with customers at scale – Interview with Joshua Feast of Cogito

Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time […]
August 3, 2016

Making customer interactions more human by using analytics, decisioning and artificial intelligence – Interview with Rob Walker of Pega

Today’s interview is with Rob Walker, Vice President Decision Management and Analytics at Pegasystems and is responsible for the company’s suite of predictive decisioning technologies. I […]
December 11, 2015

What online marketers can learn from customer service teams

This is a guest post from Wes Towers, owner of Omnific Design in Australia and author of: The Simple Manifesto. Every day, new online marketing fads […]
July 8, 2013

Use Empathy, We’re Customers Too

This is a guest post. In a March 3rd post (Are you listening to your customers but not really listening?), Adrian writes that we may be […]