banking sector

May 26, 2022
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Discovering customer experience in the banking industry

This is a guest post from Satish Krishnamurthy, Global Practice Head – BFSI at Tech Mahindra. Imagine the seamlessness of ordering on Amazon or hailing a […]
May 17, 2012

Customer Service: Which Retail Banks are Most Responsive on Twitter – Brandwatch study

This was a guest post that I did for Brandwatch, the social media and monitoring tools business, and originally appeared on their blog here. I have […]