happy customers

November 11, 2013

Want Happy Customers? Cultivate Happy Employees

In the rush to increase customer satisfaction, many companies forget about their most valuable asset: their employees. While marketing promotions may get customers in the door, […]
September 25, 2012

Employee engagement and happier customers: Is it as simple as saying ‘Well done!”

In mid-August, Globoforce released the results of its first UK Workforce Mood Tracker survey, which aims to provide an insight into the mood of the UK […]
May 14, 2012

Connecting the dots of word of mouth, customer loyalty and customer service

A recent piece of research from Clickfox got me to thinking about word of mouth, customer loyalty and customer service and if we should be thinking […]