May 9, 2011 May 9, 2011Help the people of Britain save a million hours in the month of MayBack at the beginning of April, I conducted an interview: Interview and customer service stories with Michael Heppell, where Michael shared a number of fantastic stories […]
April 1, 2011 April 1, 2011Interview and customer service stories with Michael HeppellToday, as part of the interview series, it is my pleasure to welcome Michael Heppell to the blog. When I spoke with Michael we talked at […]