July 29, 2019

Most companies don’t get what it means to deliver a great customer experience

If you stop and think about your own behavior for a minute. I’m betting that when faced with a question that you don’t know the answer […]
April 2, 2019
20 percent

Only 20 percent of support teams provide self service and other customer experience trends – Interview with Jeff Titterton

Today’s interview is with Jeff Titterton, CMO of Zendesk. Jeff joins me today to talk about the new Zendesk Customer Experience Trends Report 2019, the main […]
April 27, 2018
Zendesk Reception

Zendesk’s new AI-powered knowledge management product looks set to power their next stage of growth

At the beginning of April, Zendesk announced that they had just hit an annualized run rate of $500 million. Now, whilst it took took them seven […]
January 18, 2015

Startupland – Zendesk’s journey from a kitchen table in Denmark to the NYSE – Interview with Mikkel Svane

Today’s interview is with Mikkel Svane, Chief Executive Officer and Founder of Zendesk, a fast growing and recently listed (NYSE) cloud based customer service platform. Mikkel […]