June 6, 2012

Create an enjoyable customer experience and get a Net Promoter Score of 70%

This is the seventh of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
December 2, 2011

Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart

Following on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to introduce […]
September 21, 2010

60% of your customers are killing you with their silence

The sign and strength of a great company can often be determined by the number of referrals that it gets from its customers. However, there are […]
May 27, 2010

Customer Retention and Staff Retention = Happy Business the Dr. Paddi Lund Way

Ever Heard of Dr. Paddi Lund and His Referral Only Business? It was about five years ago that I learned about Dr. Paddi Lund and his […]