customer outcomes

July 5, 2022
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Customer outcomes – A business model transformed

This is a guest post by Johan Treutiger, Åsa Ahlgren, Erik Thure, and Erik Tengblad of Arthur D. Little. Over the past five years, organizations across […]
April 30, 2021
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Crushing complexity and keeping customer outcomes front and centre – Interview with Don Schuerman of Pega

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Marketing at Pegasystems. Don joins me today to talk about customer experience and […]