Innovation

November 29, 2022
eric rothermel FoKO4DpXamQ unsplash

Time, customer experience and driving retention and growth – Interview with Katie Christian of Calendly

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today […]
November 21, 2022
learning g83c1a501e 1280

Five years on and real time guidance is now becoming a must have for a modern CX organization – Interview with Josh Feast of Cogito

Today’s interview is with Josh Feast, the CEO and Co-Founder of Cogito, who provide real-time AI coaching & guidance for contact centers. Josh joins me five […]
November 9, 2022
life gf358b97dd 1280

Is the contact centre going to be the next big tech frontier?

Many publicly listed technology stocks have been having a torrid time of late as investors move away from lofty visions and future promises of growth to […]
October 25, 2022
pexels pixabay 207983

The killer combination: Customer success, happiness and the right technology – Interview with Prashanth Krishnaswami of Zoho

Today’s interview is with Prashanth “PVK” Krishnaswami is the head of market strategy and thought leadership for the CX product group at Zoho. Prashanth joins me […]