Innovation

October 1, 2021
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The only thing that limits you on a no code platform is your imagination – Interview with Pierce Buckley of babelforce

Today’s interview is with Pierce Buckley who is an automation and CX expert plus the CEO and Co-founder of babelforce. Pierce joins me today to talk […]
August 27, 2021
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What’s stopping you from achieving simplicity in your contact centre?

The major barriers to simplification are closer to home than you may think.  An effective strategy starts at the top.  In this guest post, Ross Daniels, […]
August 16, 2021
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Pink Goldfish, standing out, portmanteaus and wabi-sabi – Interview with Stan Phelps and Dave Rendall

Today’s interview is with Stan Phelps and Dave Rendall, co-authors of Pink Goldfish 2.0: Defy Normal and Exploit Imperfection. They join me today to talk about […]
July 6, 2021
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Three apps that are making customer experience more inclusive

In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). When I read that, I wondered if that implied it wasn’t […]