Customer Lifecycle

October 2, 2017
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The meaning of personalised customer experience – Interview with Jamf, Paycor and Qumulo

Today’s interview is a little different and is the first time that we have tried to conduct a roundtable style interview on the podcast. My guests […]
September 16, 2016

Can we stop talking about big data and start talking about business and customer outcomes?

Recently, the business world has been awash with stories about the possibilities and applications of big data, analytics, automation and artificial intelligence technologies. However, reading many […]
April 4, 2016

Moving from product to customer centricity, the Mercedes Benz USA story – Interview with Joseph Michelli

Today’s interview is with Joseph A. Michelli, Chief Experience Officer at The Michelli Experience, an internationally sought-after speaker, best-selling author, and organizational consultant. Joseph joins me […]
January 9, 2015

Do you know if you are irritating your customers? – Interview with Melvin Brand Flu of Livework

Today’s interview is with Melvin Brand Flu, Partner and Director of Strategy and Business Design at Livework, a leading service design company. Melvin joins me today […]