Improve Engagement

July 18, 2017
Rob Walker's keynote at Pegaworld

Opaque and transparent AI and the ethical implications for customer experience – Interview with Rob Walker

Today’s interview is with Dr. Rob Walker, Vice President, Decision Management and Analytics at Pegasystems, a leading provider of software for customer engagement and operational excellence. […]
September 3, 2016

If you are in employee engagement then you are in management development as well – Interview with Jim Barnett of Glint

Today’s interview is with Jim Barnett, who is the chief executive officer, co-founder and chairman of Glint, an employee engagement platform which uses machine learning and […]