Leadership

June 5, 2021
Round Black Analog Speedometer Closeup X7YFrn8u34dP 1600

The lost child of customer experience (CX) is taking action – Interview with Jason Grier of Reputation

Today’s interview is with Jason Grier, the Chief Customer Officer of Reputation, a leading business-to-business online reputation management and customer experience management company. Jason joins me […]
May 28, 2021
6065953816 9d19514163 h

Employee experience, the war for talent and what to avoid in a back to the office strategy – Interview with Steve Lucas of iCIMS

Today’s interview is with Steve Lucas, CEO of iCIMS, a talent cloud company. Steve joins me today to talk about changes in working patterns over the […]
May 21, 2021
FalconCoreValues CLEAN

Your values are designed to attract, but also to repel – Interview with Borzou Azabdaftari of The Falcon Lab

NOTE: This episode contains some profanity. Not too much but definitely some. You are warned! Today’s interview is with Borzou Azabdaftari, Boss at The Falcon Lab, […]
May 18, 2021
14452760238 36ff533723 k

We need to talk about the messy middle of customer experience

Last month I was asked to appear on a BBC local radio show to talk about customer service and why often it can be so hard […]