Leadership

November 26, 2021
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How can managers support and progress their hybrid workforces?

This is a guest post from Natasha Bougourd, a copywriter for Impact International. COVID has revolutionised the way we work, and many businesses are now living […]
November 24, 2021
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Only 2% of marketers say they experience perfect alignment with sales – Interview with Scott Addington of SugarCRM

Today’s interview is with Scott Addington, VP of EMEA Marketing for SugarCRM. Scott joins me today to talk about letting the platform do the work, the […]
November 8, 2021
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Customer service teams: the time for more service advocacy is now

Customer service teams are often taken for granted. Some of you may think that that is a strong statement. But, if you look up the expression […]
October 7, 2021
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Customer service: The most important job in the company – Interview with Fortuné Alexander of Pega

Today’s interview is with Fortuné Alexander who is the senior director of product marketing for customer service and sales automation solutions at Pega. Fortuné joins me […]