Existing customers

April 19, 2022
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Using customer experience as a tool to drive economic development – Interview with Mandisa Makubalo

Today’s interview is with Mandisa Makubalo, the CEO of Unlimited Experiences SA, the 1st 100% black women owned CX Management Consultancy in South Africa, a global […]
November 5, 2021
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CRM is not just about technology; it’s actually about relationships – Interview with Victoria Wejchert of Kinship

Today’s interview is with Victoria Wejchert, who is the founder and CEO of Kinship, a contact management app that makes it easy to store and act […]
September 22, 2021
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The metric that is more important than NPS and CSAT – Interview with Shep Hyken

Today’s interview is with Shep Hyken, who is the Chief Amazement Officer of Shepard Presentations and a New York Times and Wall Street Journal bestselling author. […]
May 21, 2021
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Your values are designed to attract, but also to repel – Interview with Borzou Azabdaftari of The Falcon Lab

NOTE: This episode contains some profanity. Not too much but definitely some. You are warned! Today’s interview is with Borzou Azabdaftari, Boss at The Falcon Lab, […]