Existing customers

May 21, 2021
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Your values are designed to attract, but also to repel – Interview with Borzou Azabdaftari of The Falcon Lab

NOTE: This episode contains some profanity. Not too much but definitely some. You are warned! Today’s interview is with Borzou Azabdaftari, Boss at The Falcon Lab, […]
February 10, 2021
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How contact centers win with interaction analytics

This is a guest post by Fabrice Martin, CPO, Clarabridge. At the center of every sport is strategy. As a game unfolds, winning teams adapt their […]
January 8, 2021
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11 Customer experience related predictions for 2021

Last year I wrote that I don’t like prediction pieces. Then, I broke my own rule, and I compiled a series of predictions that had been […]
December 5, 2020
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The secrets behind tapping into your customer’s imagination – Interview with Chip Bell

Today’s interview is with Chip R. Bell, a keynote speaker and consultant in customer loyalty and service innovation as well as a 24 time author of […]