April 11, 2014 April 11, 2014Five ways to become more agile and responsive to your customers’ needsAbout a month ago I wrote a piece called: Are You Sure Your Customers Will Wait Two Years For You To Change? The title and thrust […]
January 17, 2014 January 17, 2014Does your customer experience support customer success and low-effort? – Interview with David Lloyd of IntelliresponseToday’s interview is with David Lloyd, who is CEO of Intelliresponse, a leading provider of virtual agent technology solutions and knowledge base management software for enterprises. […]