May 3, 2020
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Customer experience, innovation, artificial intelligence, culture….a look inside Amazon – Interview with Claire Whitaker

Today’s interview is with Claire Whitaker, a product and artificial intelligence (AI) consultant, who over the last nine years has worked in lean innovation, customer experience […]
November 29, 2019
Amazon in the UK

Has Amazon been trying to charm socially conscious shoppers in the U.K. in advance of Christmas?

Over the last couple of months, Amazon has been running TV advertisements promoting the fact that the public can book a tour at one of eight […]
September 30, 2014

What big businesses can teach us about customer service

#474965805 / This is a guest post by Rob Young at MOO. Whether you’re a big business, a start-up or a family-run company, providing excellent […]
February 16, 2013

Doing what’s right for the customer is often an article of faith

Recently, I was listening to an interview with Jeff Bezos, CEO of Amazon, on HBR’s Ideacast series (you can listen to the interview here: Jeff Bezos […]