Today’s interview is with Matt Watkinson, consultant and award winning author of The Ten Principles Behind Great Customer Experiences. Matt joins me today to talk about […]
I was talking to a senior executive from a global financial services organisation the other day and we got onto the subject of organisational transformation programmes, […]
Back in mid-January, BDO released a report, written by the Economist Intelligence Unit (EIU), which looked into the impact of poor customer service on businesses worldwide. […]