client service

January 24, 2019
unhappy happy

How to effectively deal with unhappy clients

This is a guest post from Jamie Costello, an aspiring business/legal writer. Regardless of the nature of your business and your excellent 5-star ratings, somewhere along the […]
March 22, 2012

Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are to prosper

Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the […]