Customer Services

February 4, 2022
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Contact centre operations: Keep it simple – keep it human

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. Running a contact centre today is a tricky business but it doesn’t have […]
October 7, 2021
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Customer service: The most important job in the company – Interview with Fortuné Alexander of Pega

Today’s interview is with Fortuné Alexander who is the senior director of product marketing for customer service and sales automation solutions at Pega. Fortuné joins me […]
November 20, 2020
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How COVID-19 has impacted the progression of contact centres

This is a guest post by Gary Williams, Director of Sales and Consultancy at Spitch. Before the age of landing pages, online forms, and pop-up chatbots, […]
July 24, 2018
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Delivering a personalized customer experience the Zappos Way – Interview with Alex Genov of Zappos

Today’s interview is with Alex Genov, Head of Customer Research for Zappos.com. I spoke to Alex when I was in Las Vegas in June and talked […]