Customer Experience Platform

April 27, 2018
Zendesk Reception

Zendesk’s new AI-powered knowledge management product looks set to power their next stage of growth

At the beginning of April, Zendesk announced that they had just hit an annualized run rate of $500 million. Now, whilst it took took them seven […]
November 6, 2017
many faces

Communities will become a core engine of commerce, innovation, experience, loyalty and service – Interview with Rob Tarkoff

Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology both powers some of the world’s […]
September 18, 2016

Delivering omni channel experiences that create memorable relationships – Interview with Janelle Matthews of Genesys

Today’s interview is with Janelle Mathews, senior VP for solutions at Genesys, a customer experience platform provider, which empowers companies to create exceptional omnichannel experiences, journeys […]