February 21, 2020
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Forrester says that 25% of customer experience professionals will lose their jobs in 2020. Here’s how to keep yours.

Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
April 26, 2012

The Big Talk and Little Talk of Word of Mouth Marketing Strategy

Word of mouth marketing is a powerful weapon in any growth strategy. However, many people struggle to generate good word of mouth as hard as they […]
January 20, 2012

The Greatest Customer Service Strategy

photo credit: elyse patten Following on from my last post and the theme that it started to explore, I would like to present to you a […]