complaint handling

October 28, 2014

Top 6 things to tell angry customers

This is a guest post from Cassi Heger Customers become angry for a variety of reasons and it is important to know how to calm them […]
August 2, 2011

Customer complaints are great: Interview with Michael Hill of complaintsrgreat

photo credit: star5112 This is the thirteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all […]