Customer Attrition

May 21, 2018

The potholes of scaling customer support and service – Interview with Michael Redbord of HubSpot

Today’s interview is with Michael Redbord, General Manager of the Service Hub at HubSpot, a technology company that builds sales and marketing software. Michael joins me […]
June 19, 2017

The importance of customer retention — An empirical study

This is a guest post from Josh Chapman, a financial modelling expert, based in New York City and was originally published on Toptal. As a startup […]
March 1, 2016

Predictive analytics and solving the problem of silent customer churn – Interview with Anil Kaul of Absolutdata

Today’s interview is with Anil Kaul who is the CEO and co-founder of Absolutdata, a big data and predictive analytics firm. They describe themselves as decision […]
May 15, 2015

Customer feedback is the most effective way of improving the financial performance of a business – Interview with Guy Letts of CustomerSure

Today’s interview is with Guy Letts, founder and Managing Director of CustomerSure, a cloud based software firm that helps businesses gather feedback from their customers – […]