Business growth

October 6, 2023

5 Ways your business diversity is improving the customer experience

This is a guest post by Grace Anderson, senior HR business partner at Kura. Data shows that 76% of customers would happily move to a different […]
July 10, 2023
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New Adobe research: Consumers expect even better experiences when economic conditions worsen

Readers of my articles will know by now that I love a good bit of research. This is for two reasons: One, I love discovering new […]
January 26, 2023
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What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd

Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […]
January 20, 2023
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7 Customer experience related predictions for 2023

For the last four years, in and around December, I have compiled a set of customer experience-related predictions for the coming year. For each article, I […]