Business growth

January 31, 2020
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2020: The year of the customer

This is a guest post by Janelle Estes, Chief Insights Officer at UserTesting.  Why putting customer experience to the forefront of strategic decision-making will be essential […]
January 27, 2020
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A lot of organisations talk outside in but their systems are not designed outside in – Interview with John Seddon of The Vanguard Method

Today’s interview is with John Seddon, an occupational psychologist, author and Managing Director of Vanguard, a consultancy company he formed in 1985 and the inventor of […]
January 7, 2020
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Fanocracy and building a true human connection – Interview with David Meerman Scott

Today’s interview is with David Meerman Scott, an internationally acclaimed business strategist, author, entrepreneur, advisor to emerging companies, and public speaker. David joins me today to […]
December 3, 2019
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Pathfinder customers and employees are demanding more of senior leaders – Interview with Katherine LaVelle of Accenture

Today’s interview is with Katherine LaVelle, Managing Director and North America Lead for Talent & Organization at Accenture Strategy. Katherine joins me today to talk about […]