Business growth

October 3, 2022
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In times like these, customer service leaders can learn a lot from gardeners

As we approach the end of the Summer and head into Autumn, here in the Northern hemisphere, many gardeners will be starting to think about getting […]
September 20, 2022
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CX professionals extol the importance of empathy towards external customers but often overlook its importance with internal ones – Interview with Jack Springman

Today’s interview is with Jack Springman, a former Associate Director of Optima Partners, customer experience provocateur and new author. After a year-long battle with cancer, Jack […]
April 22, 2022
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Why CMOs should invest in their customer service teams

At the end of Feb 2022, Accenture released a new research report called: End-to-Endless Customer Service. The research surveyed 2,030 service leaders, 13,327 B2C customers and […]
April 19, 2022
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Using customer experience as a tool to drive economic development – Interview with Mandisa Makubalo

Today’s interview is with Mandisa Makubalo, the CEO of Unlimited Experiences SA, the 1st 100% black women owned CX Management Consultancy in South Africa, a global […]